What's up with that?
Published on June 18, 2014 By Gelabert In Fences

Please explain...

 

[Added by Admin JAFO via edit so as to notify all potential respondents....]

Quoting Island Dog,   Just an update. We are currently working on the system that will resolve the issues that have come up in this post, and should prevent any activation issues for users who want to install on their home PC and laptop for instance. We're hoping to get the changes made as soon as possible and just wanted to keep you updated to let you know we are working on a resolution. We'll update once everything is set. We're sorry for the troubles, and if you have any issues please feel free to contact support or let me know if I can help.


Update:

We have completed our server-side changes to relax the activation limits for Fences and Object Desktop subscriptions.

 You can continue to use version 2.13. If you have any issues or concerns, please contact support at support@stardock.com.

Thank you for your patience!


Comments (Page 1)
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on Jun 18, 2014

Yes, it is typically one license per PC.

https://www.stardock.com/support/software_eula.aspx

Use on a computer:

  1. You may:

    1. Install and use one (1) copy of the Software on a single computer.
    2. Install the Software on another computer only if you change your main workstation. In such a case you must uninstall the Software from the previous computer.
    3. Use the Software via a network, only if you have purchased an adequate number of licenses. The number of users must not exceed the number of licenses you have purchased. The trial or free versions of the Software is licensed to be used on one (1) computer. The paid version of the Software may be used on one (1) computer.
    4. Make a single backup copy of the Software for archival purposes only.
on Jun 18, 2014

Wow, this is really disappointing. I have been a longtime subscriber to Object Desktop and also purchased the Old Fences Pro (among others) due to the fact that I own two working laptops. I probably am mistaken but I could have sworn I read a post on here somewhere a few years back that said we could install fences on more than one personal device if done within a few weeks of purchase. Now it is being made clear that I(we) have to buy another license. Jeez, this really hurts.

Here is a few suggestions, FWIW: 1) The option to purchase a one-time lifetime license at a price higher but still reasonable, so the customer doesn't have to feel nickled-and-dimed to death. Perception is often more important than the reality. And/or 2) Have the license good for up to three personal devices. I use my laptops for different activities but almost never simultaneously.

Not that my opinion matters, just my 2cents.

 

on Jun 18, 2014

I have been a  Object Desktop subscriber for about 10 years or so and in the past my subscription allowed me to install Object desktop on both my Desktop PCs and laptops ect without a problem , but now with the latest software updates  its now staying its already licensed to another computer ?????

Sorry StarDock you have just lost a longtime loyal subscriber !! Object Desktop was a bargin when using it on 2 or more PCs but Now with windows 8 there are less software titles with OD and windows 8 so your now getting greedy and want to charge me a subscription per PC NO THANK YOU!

Get greedy and loss your customers !!!

 

 

thanks  but no thanks David

on Jun 18, 2014

Same response from me. After years of subscribing to OD while only using fences and object dock (on two machines), you've changed the calculus. No renewal for me unless the policy is changed.

on Jun 18, 2014

When I purchased my software the license was for my desktop and one laptop, which Stardock personnel have said is OK many times in the forums in the past. When was the EULA changed, and why were users not notified? 

on Jun 19, 2014

 wow, this is absolutely outrageous, you are really disgusting and I was not informed of this prior to updating, absolutely sickening tactics employed by your company.

on Jun 19, 2014

Hi guys,

 

the he intent is not to keep people from installing it on their home and work machines but to prevent people who were installing it on every machine at work.

 

We will be making some adjustments to make sure you guys and others like you are taken care of.

 

Stay tuned.

on Jun 19, 2014

Frogboy

Hi guys,

 

the he intent is not to keep people from installing it on their home and work machines but to prevent people who were installing it on every machine at work.

 

We will be making some adjustments to make sure you guys and others like you are taken care of.

 

Stay tuned.

The community has spoken and Stardock has listened.       

on Jun 19, 2014

Thanks for the clarification Brad. 

on Jun 19, 2014

Thank you greatly appreciated.

on Jun 19, 2014

That's great! Thanks for listening and explaining. I really appreciate it. I have been a long time Stardock Customer because you guys embrace the multiple computer installation approach which is where we're headed anyway, like Android and the like. I suspected something was up and now we know. I too, was hoping you hadn't changed your policies. Thanks for listening to our concerns. We are a multiple computer user community and appreciate those who don't nickel and dime us to death. 

on Jun 20, 2014

I actually thought the same thing too and felt a little stung by the change and the lack of notification and at having to purchase another license.  But then I thought, 'I work hard, I get paid, it's great software, and I've been following and supporting these guys for years now so I guess I can afford to buy another license.'  And I did... and then I found this thread. 

I think the biggest issue is the lack of prior notice, and then being confronted with such an insurmountable barrier when installing the software on our own machines.  It definitely fired up the blood so it's not hard to understand the strong reactions shown here. But I also understand the reasoning behind the change; some people take advantage of the system, and some just simply can't be trusted to do the right thing.

Thanks for your understanding, Brad.  This kind of attitude is mainly the reason why I continue to value your software and support so highly. 

on Jun 20, 2014

Just want to say I too have this problem... I have Fences installed on only 2 machines. Since the latest update, now I'm being told on my MAIN machine that it cannot activate. I do not want to uninstall from my other machine, but it looks like I may have to for the time being.

on Jun 20, 2014

I upgraded to version 2.13 today and have the same problem. I first upgraded my notebook and then my desktop. Now my desktop is requiring me to activate and claims that my product key is being used by another computer.

When is this bug supposed to be fixed?

on Jun 20, 2014

In my country it's illegal 2 change the eula whitout notifiyng 

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